Padnai legal
Privacy Policy
This Policy explains what Padnai collects when you use an AI companion, how that information powers conversations and video replies, who receives it, how long it is kept, and what choices you have.
Notice at collection
Padnai collects account identifiers, conversations, content you send, generated media, inferred memories and preferences, and technical records to provide and secure an AI companion experience. Conversations can reveal sensitive details about relationships, sexuality, health, or beliefs. Please do not share information that is unnecessary for your conversation, or private information about another person or a minor.
We do not sell personal information or share it for cross-context behavioral advertising, and we do not currently serve targeted ads.
1. Scope and controller
This Policy applies to Padnai's AI companion website, Telegram-based conversations, generated text, voice and video replies, support interactions, and related systems. Padnai is responsible for deciding how personal information is handled for these services and acts as the controller or business unless another notice says otherwise.
This Policy does not govern Telegram, payment providers, or websites and services operated by others. Their own notices apply to information they independently collect or control.
2. What we collect, why, and for how long
Retention periods below are criteria, not permission to keep data forever. We keep information only while it is reasonably needed for the stated purpose, then delete or de-identify it unless law, fraud prevention, security, dispute resolution, or a valid preservation request requires a longer period.
| Category and examples | Why we use it | Typical recipients | Retention criteria |
|---|---|---|---|
| Account and channel identifiers Telegram user and chat IDs, username, display name, selected companion, plan and account status. |
Link messages to your account, deliver replies, apply plan limits, provide support, and prevent abuse. | Telegram, hosting providers, and authorized Padnai personnel. | While your account is active and afterward only as needed for deletion processing, security, disputes, or legal obligations. |
| Conversation and submitted content Messages, prompts, feedback, and any images, audio, or other files you choose to send. |
Generate replies, maintain context, personalize the experience, investigate failures, enforce safety rules, and respond to requests. | Cloud AI and media-processing providers, hosting providers, Telegram for delivery, and authorized Padnai personnel when support or safety review is needed. | Until you delete it or the account, or until it is no longer needed for conversation continuity, safety, support, or legal obligations. |
| Memories, preferences, and inferences Summaries or inferred details about interests, communication style, relationship context, or prior conversations. |
Make later conversations more consistent and personalized. | Cloud AI and memory-processing providers and authorized Padnai personnel for support. | While personalization is enabled or until corrected, deleted, or no longer needed. |
| Generated replies and media Generated text, audio, video, media files, task identifiers, and delivery paths. |
Create, store, deliver, retry, and troubleshoot your requested replies. | Cloud AI, media-processing, storage, content-delivery, and messaging providers. | While needed to deliver and let you access the reply, then only as needed for account history, troubleshooting, safety, or legal obligations. |
| Technical, security, and usage records Request and task IDs, timestamps, service events, error logs, IP address or device information where collected, and usage counts. |
Operate the service, measure reliability, enforce limits, diagnose errors, secure accounts, and detect fraud or abuse. | Hosting, monitoring, security, and analytics service providers and authorized Padnai personnel. | Only as long as reasonably needed for operations, security, abuse prevention, audits, and legal obligations. |
| Support and policy communications Your email, request details, identity-verification information, and our response. |
Answer questions, verify and fulfill rights requests, resolve disputes, and document compliance. | Email and support providers, professional advisers, and authorized Padnai personnel. | For the life of the request and afterward as needed to document the response, resolve disputes, and meet legal obligations. |
| Payment and transaction records Plan, price, purchase date, billing status, and limited payment details. Full card data is handled by the payment provider if paid plans launch. |
Process purchases, prevent fraud, provide receipts and support, and meet tax and accounting obligations. | Payment processors, fraud-prevention providers, financial institutions, tax authorities, and professional advisers. | For the subscription relationship and the period required for tax, accounting, chargeback, fraud, and other legal obligations. |
3. Where information comes from
- From you, when you message a companion, upload content, choose a plan, contact support, or submit a privacy request.
- From Telegram or another linked service, including channel identifiers, profile fields, messages, and delivery events made available through that service.
- From use of Padnai, including technical events, generated media, usage counts, and security records.
- From our AI systems, which may infer memories, preferences, or conversation context from what you share.
4. How we use information
- provide, personalize, and deliver companion conversations and generated media;
- remember context and preferences you choose to share;
- authenticate requests, apply plan allowances, and maintain account continuity;
- monitor reliability, troubleshoot errors, and improve product performance;
- detect fraud, abuse, security threats, prohibited content, and violations of our Terms;
- answer support, access, correction, deletion, and other privacy requests;
- comply with law, enforce agreements, and protect users, Padnai, and others; and
- send service notices and, only with any consent required by law, marketing communications.
5. AI processing and training
Padnai sends conversation content and relevant context to cloud AI, memory, text-to-speech, media-generation, and storage providers so they can process requests on our behalf. Automated systems use that information to predict and generate replies; they do not understand you in the way a person does, and their inferences can be wrong.
Our current policy is not to use private companion conversations to train general-purpose foundation models without separate, explicit opt-in consent. We require service providers to process content under our instructions and not for their own independent model training, subject to the provider settings and contractual terms applicable to the feature. We may use de-identified or aggregated operational statistics to improve reliability and capacity where they cannot reasonably be linked back to you.
6. Sensitive information
Companion conversations can include or reveal sensitive information, such as details about sexual life or orientation, health, race or ethnicity, religion, political beliefs, precise location, or private relationships. Only share what you are comfortable having processed to provide the experience. Do not share sensitive information about another person or a minor.
Where law requires consent to process sensitive information, we rely on your explicit choice to provide it for the requested conversation and features. We do not use sensitive information for targeted advertising. You may withdraw consent and request deletion, but doing so may prevent Padnai from providing personalized features that depend on that information.
7. When information is disclosed
We may disclose personal information to:
- Messaging services, including Telegram, to receive messages and deliver replies;
- Cloud and AI providers, including Google Cloud services used for hosting, storage, AI inference, and media processing;
- Operational providers, such as content delivery, monitoring, email, security, support, and payment services;
- Professional advisers and authorities, when reasonably necessary for legal advice, audits, lawful requests, safety, fraud prevention, or protection of rights;
- A business successor, in connection with a merger, financing, acquisition, reorganization, or sale, subject to appropriate confidentiality and notice; and
- Others at your direction, when you ask us to share information or give valid consent.
We do not sell personal information, share it for cross-context behavioral advertising, or disclose it to data brokers. If that practice changes, we will update this Policy and provide legally required opt-out controls before the change takes effect.
8. Legal bases for processing
Where European or similar law requires a legal basis, we rely on:
- Contract, to provide the service and features you request;
- Consent, for optional processing that requires it, including certain sensitive information, marketing, or future training choices;
- Legitimate interests, to secure and improve the service, prevent abuse, provide support, and understand aggregate performance, balanced against your rights; and
- Legal obligations and vital interests, when processing is needed to comply with law or protect a person's life or safety.
You may contact us for more detail about the basis for a specific processing activity.
9. Retention and deletion
We review data against the criteria in the collection table. When information is no longer needed, we delete it, de-identify it, or isolate it from active use until secure deletion is possible. Backups and security logs may take additional time to cycle out and remain protected from ordinary use during that period.
A deletion request generally covers the Padnai account, conversation records, derived memories, and stored generated media that we control. It cannot delete copies independently retained by Telegram, a recipient you shared content with, or another third party. We may retain a limited record of the request and information required by law, security, fraud prevention, or a legal claim.
10. Security and international transfers
We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, authenticated internal services, logging, and cloud security controls. No system is perfectly secure, and we cannot guarantee that unauthorized access, loss, or misuse will never occur.
Padnai and its providers may process information in countries other than where you live. Where required, we use approved contractual safeguards or another lawful transfer mechanism. You can request information about applicable transfer safeguards by contacting us.
11. Your privacy rights
Depending on where you live, you may have the right to:
- know whether and how we process personal information and receive a copy;
- access, correct, or delete personal information;
- restrict or object to certain processing;
- receive portable data in a usable format;
- withdraw consent without affecting earlier lawful processing;
- opt out of sale, sharing, targeted advertising, or certain profiling where applicable;
- limit certain uses of sensitive personal information where applicable;
- appeal a denied request and complain to your local privacy regulator; and
- receive equal service and pricing without unlawful discrimination for exercising privacy rights.
Email [email protected] with the right you want to exercise and the Telegram username or other identifier needed to locate your account. We may ask you to verify control of the linked account and will use verification information only for the request. An authorized agent may submit a request where permitted, but we may require proof of authority and direct identity confirmation.
Because we do not sell or share personal information for cross-context behavioral advertising, there is currently no sale or sharing to opt out of. We will recognize legally required browser signals, such as Global Privacy Control, if we begin processing covered by those signals.
12. Adults only
Padnai is intended only for adults age 18 and older. We do not knowingly offer the service to children or knowingly collect their personal information. If you believe a minor has used Padnai, contact [email protected] so we can investigate, restrict the account, and delete information as required.
13. Changes and contact
We may update this Policy as the service or law changes. We will post the new version, update the date above, and provide additional notice or request consent when a material change requires it. Earlier versions may be requested by email.
Privacy rights, legal, and policy questions: [email protected]
Product support: [email protected]